- School Description
The Perse School is a charitable company and one of the country’s leading independent day schools.
Our vision is to love learning and strive for the greater good. The values that define our community are: intellectual curiosity and scholarship, endeavour, breadth and balance, and valuing one another. All aspects of the School were classified as outstanding in its 2019 inspection by the Independent Schools Inspectorate.
We educate girls and boys from 3-18 on three sites in Cambridge: the Pelican Nursery and Pre-Prep, the Prep and the Upper. Children thus progress through three different schools, and have all the benefits of being part of one larger institution with an integrated curriculum and pastoral care system.
We have a clear learning philosophy. We are academically selective; bright children thrive here and embrace the many opportunities we provide to go beyond the curriculum. We provide a rounded education, with first class opportunities in sport, art, outdoor pursuits, music and drama, and a large number of thriving clubs, societies and extra-curricular activities in which all pupils participate.
The pastoral system is strong and supportive, the student body is diverse, and the atmosphere is open and friendly. We provide more than £1 million each year in means-tested bursaries at the Upper and Prep, to ensure children from all backgrounds can benefit from a Perse education.
In the last decade we have invested over £40 million in new and improved facilities across the three sites. This includes two new classroom blocks at the Upper, a Science Centre at the Prep, new sports fields in Little Abington and a Performing Arts Centre.
There are around 400 staff across the whole Perse School (Upper, Prep and Pelican), around half of whom are teachers.
For an overview of the benefits of working at The Perse, please see our reasons to work at The Perse section.
- The Role
The IT Department
The IT department is led by the IT Director and is supported by a Network Manager, two Senior Technicians, a Database and Systems Developer, a Junior Database and Systems Developer, a Data Administrator, a Senior IT Helpdesk Technician, an IT Helpdesk Technician and an IT Helpdesk Apprentice.
The Perse network serves approximately 900 Windows computers and a significant number of wireless devices, running on a fully virtualised network consisting of approximately 60 servers. The School uses a number of education specific applications along with industry standard applications such as VMWare, Exchange, SharePoint, SQL Server, Office 365 and Windows 10.
All members of the IT Department are expected to provide support to all three sites which may involve visiting other sites to effectively complete their duties. In particular, at the direction of the Director of IT or Network Manager, the IT Helpdesk Technician will be located at the Prep School on Trumpington Road on a regular basis during term-time.
As a member of the support staff, the IT Helpdesk Technician’s ultimate line manager will be the Bursar, however day to day responsibility will be to the Director of IT.
The IT Helpdesk Technician’s purpose is to support the teaching staff in their delivery of curricular and extra-curricular IT and to support all staff with their use of IT. This will include setting up and maintaining equipment, troubleshooting problems and providing technical advice and best practice with regards to the use of IT.
The IT Helpdesk Technician supports all three schools. It is therefore a requirement of the role that the IT Helpdesk Technician is flexible in their approach and able to work both independently and as part of the broader IT team.
- Provide excellent customer focused support across a diverse and challenging user community.
- Provide 1st & 2nd line technical support analysing and resolving issues with a wide range of software, hardware and services. Escalating any 3rd line issues to the Senior IT Helpdesk Technician.
- Installing, upgrading and configuring Windows and Mac systems using our installation tools.
- Provide software support for computer operating systems, including Microsoft Windows to a high level and Apple OS X to a basic level.
- Ensure school IT facilities in classrooms, computer rooms and other academic areas are fully operational when required. This will include computers and audio-visual equipment.
- Management of users, passwords, security permissions via Active-Directory
- To provide IT support during lessons in classrooms and computer rooms.
- Provide hardware support for desktop and laptop computers, mobile devices, printers, photocopiers, peripherals and telephones.
- Technical and booking support for audio visual equipment such as a hall AV systems, laptops and projectors.
- Manage and maintain our sets of class mobile devices (iPads, Chromebooks and laptops) including installing apps and ensuing the software is up to date using mobile device management solutions.
- Conduct daily checks to ensure school IT facilities in classrooms, computer rooms and other academic areas are fully operational when required. This will include computers and audio-visual equipment.
- Manage stock levels of consumables.
- To setup and administer the use of IT during examination periods under the direction of the Senior IT Helpdesk Technician.
- To carry out administrative and other functions related to the smooth running of the IT department.
The successful candidate must have the following:
- Good general level of education with GCSE level qualifications in English and Maths.
- Experience in similar IT Helpdesk environments;
- Ability to prioritise daily tasks effectively;
- Ability and willingness to learn new skills and roles;
- Excellent problem solving skills and initiative;
- Knowledge of Windows Server technologies including Active Directory
- Knowledge of audio visual equipment;
- Good communication, organisational and interpersonal skills;
- Empathy for pupils, staff and the community;
- The ability to work effectively both as part of a team, also independently;
- Flexibility and adaptability;
- The ability to work collaboratively and supportively with colleagues within school;
- The ability to manage commitments and deadlines;
- A sense of humour, a ‘can do’ attitude and most importantly the flexibility needed to work effectively in an education environment;
Experience working in an educational environment would be an advantage.
JOB SPECIFIC TERMS AND CONDITIONS
This post is full time for 37.5 hours a week Monday to Friday with a half hour lunch break (unpaid), and full year. Exact working hours will be agreed with the successful candidate but are likely to be between 9am and 5pm daily, Monday to Friday. Start and end times may vary in order to enable an effective response to School events and will be at the direction of the Director of IT. There is a need to be flexible about hours in order to carry out these duties and responsibilities effectively.
At times, working additional hours may also be required. No extra payment will be made for this additional time but, where appropriate, time off in lieu will be given, with the agreement of the Director of IT.
The post is primarily based in the Upper School but there will be a requirement to move between sites when necessary.
The starting salary will be at Scale Point 13 (£22,569)
Paid holiday entitlement is 6 weeks plus Bank holidays per annum – one week to be taken at Easter, one week to be taken at Christmas and four weeks to be taken as agreed with the Director of IT. Holiday may not normally be taken during term time.
- Safeguarding and Recruitment Policy
The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Applicants must be willing to undergo child protection screening appropriate to the post including: references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK government Immigration regulations). Interviews will be conducted in person, and they will explore candidates’ suitability to work with children.
The School’s Recruitment, Selection and Disclosure Policy and Procedure is available for your information on our policies page. This provides details of the pre-appointment vetting checks conducted by the School for all appointments, and how any criminal records disclosures are handled.
- How to Apply
Please apply using our online system.
Please note that you will need to have the necessary information ready in order to complete your application in one go, as you will not be able to save the form to continue later.
If you have a query about applying for a job at The Perse please email email@example.com